Insights & Reports

How to view the status of your messages
Click on the Activity button on the top left side. Delivered Your message has been successfully delivered to the recipient's h...
Wed, 23 Mar, 2022 at 9:12 AM
How to view your SMS campaign statistics
Watch our quick video below for futher information about messaging status and reporting. In your ACTIVITY section you can switch from OUTBOX ...
Wed, 23 Mar, 2022 at 9:15 AM
How to view responses
1. Within your INBOX you can see all inbound messages including campaign replies, keyword responses, and dedicated virtual number messages. 2. You ...
Mon, 13 May, 2019 at 4:59 AM
Viewing the status of your message
Within the ACTIVITY section of your account you can view the status of your outgoing messages 1. Click on the ACTIVITY menu You will be able to view...
Wed, 23 Mar, 2022 at 9:17 AM
How to view responses
There are three ways you can view responses: 1. In the ACTIVITY section of your account click on the number representation of the number of responses fr...
Thu, 16 Sep, 2021 at 2:04 PM
Do you have a guide for industry standards & SMS delivery rates, responses etc?
There is no industry guide on SMS delivery, read rate or responses. Based on our customer data, we do see some trends on delivery rate and opt outs. ...
Thu, 29 Sep, 2022 at 11:39 AM
How to export a report to a CSV file
1. You can export a full report of all messages in every status by clicking on EXPORT REPORT CSV. 2. You can export any list on your status pages a...
Thu, 28 Mar, 2019 at 2:40 PM
What does a message with a bounced status mean?
A bounced message indicates that the mobile handset did not receive the message. Soft Bounce: The most common reasons are: SIM card is not in th...
Wed, 23 Mar, 2022 at 9:16 AM
How to locate the ID of a message send
1. Go to Activity in your Account and click "Report" next to the message send. 2. The digits at the end of the URL is the Message ID.
Wed, 28 Sep, 2022 at 3:08 PM