A bounced message indicates that the mobile handset did not receive the message.
Soft Bounce:
The most common reasons are:
- SIM card is not in the phone
- Out of network range for more than 72 hours
- Have not paid phone bill
- Traveling overseas (connected to another network)
Hard Bounce:
Indicates the number is invalid or disconnected. You can safely delete the number from your list.
For a full explanation of messaging status, watch our short video below.