A sub-processor is a third party data processor engaged by Known Pty Ltd t/a ‘Burst SMS’ (“We”, “Our”, “Us"), including entities from within the group, who have or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement.
Sub-processors
We use the following sub-processors to provide infrastructure and services to assist us in providing our Services to you.
| Entity | Purpose | Location |
| Amazon Web Services, Inc | Amazon Web Services (AWS) provides the primary infrastructure used by the Processor to host Service related Data submitted to the Services | Australia, United States, United Kingdom |
| Campaign Monitor | Campaign Monitor is an Email Campaign system used by the processor to email customers regular updates | United States, Australia |
| Facebook Messenger | Facebook Messenger is a Live Chat service used by the Processor to provide chat based Support to customers | United States |
| Freshchat | Freshchat is a Live Chat service used by the Processor to provide chat-based support to customers. | Unites States and EEA |
| Freshdesk | Freshdesk is the helpdesk provider the Processor uses to respond to customer support queries. | Unites States, Australia, India and EEA |
| Google Inc | Google provides email services and document management services used by the Processor to facilitate general business processes and communications with customers and third parties | United States |
| Heap | Heap is a user insights service the processor uses to understand how users engage with the service and to communicate with customers | United States |
| Keap (formerly Infusionsoft) | Keap is an Automation CRM used by the Processor to manage customer communications. | United States |
| Logentries | Logentries is a log management tool the Processor uses to assist with logging and customer enquiries | Ireland |
| Pipedrive | Pipedrive is a Sales CRM used by the Processor to facilitate the sales process to existing customers and interested prospects | United States |
| SendGrid | SendGrid is an email sending service the Processor relies on as a backup service provider for sending emails from the Service | United States |
| Stripe | Stripe is a payment gateway that allows our customers to make payments on our website | United States |
| Skype | Skype is a Live Chat service used by the Processor to provide chat based Support to customers | United States |
| Xero | Xero is a global provider of accounting software services used by the Processor for invoicing customers. | New Zealand, Australia, United States |