Custom Sender ID Options: Reply and Opt-out : Burst SMS

Custom Sender ID Options: Reply and Opt-out Print

Modified on: Mon, 1 Aug, 2022 at 4:39 PM

When composing your SMS campaign using a Custom Sender ID, an unsub-reply link will be automatically added to your message. For example:

Once the recipient taps on the unsub-reply link within your message this screen will appear:

Recipients can either tap on the UNSUBSCRIBE button or enter text in the text box and tap on the REPLY button.

NOTE: When a recipient taps on the UNSUBSCRIBE button they will be opted out of receiving future SMS communication.

Viewing your replies

You can view replies to your messages from:

1. Your ACTIVITY > INBOX screen:

2. Your responses tab for your SMS campaign. In ACTIVITY, click on the number representing the number of replies received:

3. Your nominated email account when you have enabled Forward to Email option in your REPLY OPTIONS:

* NB: If you are on a Reseller or Parent/Child Account structure, then this may be unavailable to you. An alternative option is to lease a dedicated number and advise recipients to text STOP to this number.

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Custom Sender ID Options: Reply and Opt-out Print

Viewing your replies

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