To receive replies back to the reporting panel within your ACTIVITY section of your account, you must use our shared virtual mobile number or your own dedicated virtual mobile number as the Sender ID. It is possible to receive replies while using a custom (alphanumeric) sender id, if you include the unsub-reply-link in your SMS. More information is available here.
When people reply to your campaign the messages are delivered directly into the responses tab of the reporting panel where they can be analysed and exported as a CSV file.
To see all replies, click on the drop down with Outbox and select Inbox.
If you use the Shared number or your own virtual number to send, the replies can be forward to another number, an email address, or to a program with a webhook listener. This can be configured on individual numbers, by clicking the Reply Options link in the Numbers screen.
